Q: What types of properties do you service?
A: We work across a wide range of properties including commercial buildings, strata complexes, apartment buildings, industrial facilities, retail spaces, universities, private schools, and government-owned buildings.

Q: Do you service NDIS and disability care facilities?
A: Yes. We understand the importance of safety, reliability, and minimal disruption in NDIS environments. We provide NDIS compliant fire system servicing tailored to supported accommodation and disability care facilities. We are flexible with our servicing to ensure the clients needs are met aswell as compliance to Australiand standards and council requirements.

Q: Do you work with local councils and government buildings?
A: Yes. Elecfire is equipped to service council buildings, community centres, and public facilities. We understand compliance requirements, reporting standards, and scheduling coordination required for government contracts.

Q: How often do fire systems need to be inspected?
A: Inspection frequency depends on the system type and building classification. Some systems require monthly inspections (like fire sprinklers, fire panels), while others may be quarterly, six-monthly, or annual in line with Australian Standards.

Q: Do you provide Annual Essential Safety Measures (ESM) inspections?
A: Yes. We carry out annual ESM inspections and provide detailed reports to help building owners meet their compliance obligations.

Q: What happens if defects are found during an inspection?
A: We provide clear, prioritised defect reports and can carry out repairs quickly. Our goal is to keep your building compliant while minimising downtime and disruption.

Q: Can you help us avoid over-servicing or unnecessary costs?
A: Absolutely. We take a practical approach and only recommend services that are actually required under regulations or occupancy permits. This helps prevent unnecessary inspections or upgrades.

Q: Do you service fire alarm and EWIS systems?
A: Yes. We inspect, test, maintain, and upgrade fire alarm systems and Emergency Warning and Intercommunication Systems (EWIS), ensuring they operate correctly in an emergency.

Q: Can you update or modify existing fire systems?
A: Yes. We regularly carry out system alterations, including relocating detectors, adding devices, and updating drawings to reflect changes.

Q: Do you provide as-installed drawings?
A: Yes. We can create or update as-installed drawings for fire detection and EWIS systems to ensure your documentation is accurate and compliant.

Q: Do you work with strata managers and body corporates?
A: Yes. We provide reliable, scheduled maintenance services for strata properties and apartment complexes, including detailed reporting and easy communication. We work closely with strata auditors to ensure compliance is achieved in a cost effective manner.

Q: Do you provide ongoing maintenance contracts?
A: Yes. We offer tailored maintenance schedules to ensure your building remains compliant year-round without needing to manage multiple contractors.

Q: What makes Elecfire Pty Ltd different?
A: We focus on practical, honest service. That means clear communication, no unnecessary up selling, and ensuring systems are compliant without over complicating things and keeping your cost to a minimum.

Q: Do you provide reports and documentation after inspections?
A: Yes. All inspections come with clear, professional reports outlining system status, defects (if any), and recommended actions. With the recent addition of a customer portal, our customers have live view of any test records, schedule dates and any outstanding defect reports and quotes.

Q: How quickly can you respond to urgent issues?
A: We prioritise urgent defects and system faults to ensure safety and compliance risks are addressed as quickly as possible. We aim to be onsite within 30 minutes of a call to our 24/7 emergency phone number.

Q: What areas do you service?
A: We service Melbourne and surrounding areas, including CBD, suburbs, and regional sites where required.

Q: How do I book an inspection or get a quote?
A: You can contact us directly to arrange a site visit, request a quote, or discuss your compliance requirements.